Quality Work Enterprises

Quality Work Enterprises

Quality Work Enterprises in a product or service is not what the supplier puts in, it is what the customer gets out and is willing to pay for. What makes a ‘quality’ product is not based on how hard it is to make or whether or not it costs a lot of money, as manufacturers typically believe – this is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

For your business to succeed, quality should be maintained at every level. Every product, service, process, task, action or decision in an organisation can be judged in terms of quality – how good is it, is it good enough, how can we make it better?

Quality management plays a crucial role in a company’s growth and performance. It is also a key resource in the competition for customer relationships, striving to deliver a superior experience. Companies can implement a set of procedures to ensure their products meet the highest quality standards and perform optimally. The end goal is to enhance customer satisfaction and drive business growth.

Quality is more than just about your finished products, it’s about all the processes, systems and people that are behind that product. Managing quality means constantly pursuing excellence – making sure that what your organisation does is fit for purpose, and not only stays that way, but keeps improving and getting ahead of competitors.

“Quality is not what happens when what you do matches your intentions. It is what happens when what you do matches your customers’ expectations”. Guaspari

What quality means for your organisation is ultimately a question for your stakeholders. Delivering quality in your organisation means knowing who your stakeholders are, understanding what their needs are and meeting those needs (or even better, exceeding expectations), both now and in the future. And by stakeholders we mean anyone who has an interest in the success of what your organisation does – your customers, your suppliers, your staff and the community in which you operate.